Privacy Policy

Effective Date: 1 July 2023

Last Updated: 8 June 2026

Introduction

Osteobliss is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable health records legislation. This Privacy Policy explains how we collect, use, disclose, store, secure, retain and manage personal information and health information.

Acceptance of This Privacy Policy

By engaging with Osteobliss, booking an appointment, attending a consultation, using our website, communicating with us, or otherwise providing personal information, you acknowledge that you have read and understood this Privacy Policy.

Contact Details

Osteobliss
36 Riding Road, Hawthorne QLD 4171
Phone: 0435 734 775
Email: info@osteobliss.com.au
Website: http://www.osteobliss.com.au

What Personal Information We Collect

We may collect personal information including your name, date of birth, address, email address, telephone number, occupation, emergency contact details, Medicare information, private health insurance information, billing information, and information relevant to the provision of healthcare services.
We may also collect health information including medical history, medications, injuries, illnesses, diagnostic imaging, pathology reports, referral letters, examination findings, treatment notes, progress notes and clinical records.

Sensitive Information

As a healthcare provider, Osteobliss collects sensitive information, including health information, where reasonably necessary to provide osteopathic assessment, treatment and ongoing care. We only collect sensitive information with your consent or where otherwise permitted or required by law.

How Information Is Collected

Information may be collected directly from you through registration forms, consent forms, online bookings, website forms, emails, telephone calls, SMS communications and consultations. We may also collect information from general practitioners, specialists, hospitals, imaging providers, health insurers and other healthcare practitioners involved in your care.

Why We Collect Information

We collect personal information to provide healthcare services, maintain clinical records, communicate regarding appointments and treatment, process payments and health fund claims, comply with legal and professional obligations, and improve our services.

Use and Disclosure of Information

Your information may be disclosed to healthcare practitioners involved in your care, Medicare, private health insurers, pathology and imaging providers, Cliniko, IT service providers, professional advisers, regulators and government agencies where authorised or required by law.
Osteobliss does not sell personal information to third parties.

Appointment Reminders and Communications

We may contact you by SMS, email or telephone regarding appointment reminders, appointment changes, follow-up communications, requests for information relevant to your care and other practice-related communications.

Online Bookings and Cliniko

Osteobliss uses Cliniko as its practice management and online booking platform. Information submitted through online bookings may be collected, stored and processed by Cliniko on our behalf. We take reasonable steps to ensure service providers maintain appropriate privacy and security standards.

Clinical Photography and Recordings

With your consent, clinical photographs or recordings may be taken for treatment monitoring, clinical documentation and professional consultation purposes. Consent may be withdrawn at any time.

Telehealth Services

Where telehealth consultations are provided, information discussed during consultations may form part of your clinical record and be stored securely in accordance with this Privacy Policy.

Children’s Privacy

Where services are provided to children, information may be collected from a parent, guardian or authorised representative. Consent arrangements will be managed in accordance with applicable laws and professional obligations.

Overseas Disclosure

Some service providers may store or process information outside Australia, including cloud-based providers. Countries may include Australia, New Zealand, the United States, Canada and Singapore. We take reasonable steps to ensure information remains protected.

Security of Information

We use secure electronic systems, password protection, access controls, restricted staff access, secure storage procedures and staff training to protect information from misuse, interference, loss, unauthorised access, modification or disclosure.

Access and Correction

You may request access to your personal information and request correction of information that is inaccurate, incomplete, out of date or misleading. Requests should be directed to Osteobliss using the contact details provided in this policy.

Complaints About Privacy

If you believe your information has been mishandled, please contact Osteobliss in writing. We will investigate your complaint and respond within a reasonable timeframe.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at http://www.oaic.gov.au or phone 1300 363 992.

Data Breach Response

Osteobliss has procedures in place to identify, assess and respond to privacy incidents and data breaches. Where required under the Notifiable Data Breaches Scheme, affected individuals and the OAIC will be notified.

Health Record Retention

Health records are retained in accordance with applicable laws and professional obligations. Adult records are generally retained for at least seven years from the last clinical entry. Children’s records are generally retained until at least age 25 or longer where required by law.

Destruction and De-identification

When personal information is no longer required, Osteobliss takes reasonable steps to securely destroy or permanently de-identify information through secure deletion, shredding or other appropriate methods.

Cookies and Google Analytics

Our website uses cookies and Google Analytics to understand website usage and improve website performance and user experience. Information collected may include browser type, device information, pages visited and time spent on the website.

You may disable cookies through your browser settings, although some website functionality may be affected.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. The current version will always be available on our website and at our practice.